Privacy Policy
Last updated: 15 April 2026
Konductro is a brand of [Ideal Solution (Pty) Ltd], a company registered in the Republic of South Africa. We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 ("POPIA").
This policy explains what we collect, how we use it, and what your rights are when you use konductro.com (the "Website").
Who we are
The Website is operated by [Ideal Solution (Pty) Ltd] ("we", "us", "our").
- Registered address: [physical address]
- Information Officer: [Name], reachable at privacy@konductro.com
What personal information we collect
When you use the Website or interact with us, we may collect:
- Information you provide — your name, email address, message content, and anything else you submit through our forms (e.g. early-access requests).
- Information we collect automatically — your IP address, browser type and version, the pages you visit, and the times you visit them. We use a privacy-friendly analytics service that does not track you across sites or use cookies for advertising.
- Cookies — we use only the cookies necessary for the Website to function. We do not use third-party advertising or tracking cookies.
We do not knowingly collect special personal information (race, religion, health, etc.) or information about children under 18 through the Website.
Why we collect it
We process your personal information for the following purposes:
- To respond to enquiries and early-access requests
- To improve the Website and our services
- To meet legal and regulatory obligations
- With your consent, to send you occasional product updates (you can withdraw consent at any time by replying to any such email or contacting us)
Who we share it with
We share personal information only:
- With trusted service providers who help us operate the Website and respond to enquiries — for example our cloud hosting provider (Amazon Web Services) and email infrastructure. These providers are bound by confidentiality and data-processing terms.
- When required by law, court order, or a request from a competent regulator.
We do not sell, rent, or trade your personal information.
Where your information is stored
Personal information is processed and stored on infrastructure operated by Amazon Web Services ("AWS"), primarily in their Cape Town (af-south-1) region. Some service providers may process data outside the Republic of South Africa. Where this happens, we take reasonable steps to ensure they provide an adequate level of protection consistent with POPIA.
How long we keep it
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law.
- Lead and enquiry data: up to 24 months from your last contact with us
- Website logs: up to 12 months
- Records required by tax, company, or other law: as long as the applicable law requires
Your rights
Under POPIA, you have the right to:
- Know what personal information we hold about you and request access to it
- Request correction or deletion of inaccurate or out-of-date information
- Object to processing for direct marketing purposes
- Lodge a complaint with the Information Regulator
To exercise any of these rights, email privacy@konductro.com. We will respond within a reasonable period and at no cost to you.
If you are unhappy with how we have handled your personal information, you may lodge a complaint with the Information Regulator (South Africa):
- Website: inforegulator.org.za
- Complaints email: complaints.IR@justice.gov.za
How we keep your information secure
We use industry-standard technical and organisational measures to protect personal information, including encryption in transit (HTTPS), restricted access controls, and regular security reviews.
No system is perfectly secure. If we ever become aware of a breach affecting your personal information, we will notify you and the Information Regulator as required by POPIA.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page tells you when it was last revised. Material changes will be highlighted on this page or communicated by email where appropriate.
Questions
If anything in this policy is unclear, email privacy@konductro.com. A real person will reply.